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Shipping Policy

Hair & Scalp Clinic of Indianapolis Inc.

Effective Date: August 13, 2026
Last Updated: August 13, 2026

Hair & Scalp Clinic of Indianapolis Inc. (“Hair & Scalp Clinic,” “we,” “us,” or “our”) ships products purchased through www.hairandscalpindy.com in accordance with the terms below.

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1. Order Processing

We process orders after payment has been successfully received and the order has been confirmed.

Orders are generally processed within [1–3 business days], excluding weekends and holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may be longer during holidays, promotions, high-volume periods, or circumstances outside our reasonable control.

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2. Shipping Locations

We currently ship orders within the United States.

At this time, we do not offer international shipping unless otherwise specifically stated on the Website.

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3. Shipping Methods and Delivery Times

Available shipping options and estimated delivery times will be displayed during checkout.

Estimated delivery times are provided by the applicable shipping carrier and are not guaranteed.

Once an order has been shipped, delivery times may be affected by factors outside our control, including:

  • Weather;

  • Carrier delays;

  • Holidays;

  • Incorrect or incomplete addresses;

  • Transportation disruptions;

  • Natural disasters;

  • High shipping volume; or

  • Other circumstances beyond our reasonable control.

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4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the order, destination, package size, weight, and shipping method selected.

From time to time, we may offer promotional or free-shipping offers subject to the terms displayed at the time of purchase.

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5. Order Confirmation

After placing an order, you may receive an order confirmation through the email address associated with your purchase.

Please review your order confirmation promptly and contact us if you believe any information is incorrect.

Once an order has entered processing or has been shipped, we may be unable to make changes to the order.

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6. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.

We may contact you to obtain a corrected address before reshipping the order.

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7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

You should also contact the shipping carrier directly to report a potentially lost or stolen package.

Please contact us at info@hairandscalpindy.com if you need assistance with an order.

We will make reasonable efforts to assist with carrier-related issues, but we cannot guarantee the recovery or replacement of packages that are confirmed as delivered.

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8. Damaged Packages or Products

If your package arrives visibly damaged, please document the damage and contact us as soon as reasonably possible.

If a product arrives damaged or defective, contact us at:

info@hairandscalpindy.com

Please provide:

  • Your name;

  • Order number;

  • Description of the damage or defect; and

  • Photographs of the product and packaging, when applicable.

We may request additional information or photographs to evaluate the issue.

Approved damaged or defective products may be replaced or refunded in accordance with our Refund & Cancellation Policy and applicable law.

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9. Incorrect or Missing Items

If you receive an item that you did not order, or an item is missing from your shipment, please contact us promptly at info@hairandscalpindy.com.

Please provide your order number and a description of the issue so that we can investigate and determine an appropriate resolution.

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10. Product Returns

Our products are generally not returnable.

All product sales are final except where a product is defective, damaged, or otherwise subject to a remedy required by applicable law.

Please review our Refund & Cancellation Policy for additional information.

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11. Order Cancellations

We may be able to cancel an order if you contact us before the order has entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If an order cannot be cancelled, the applicable terms of our Refund & Cancellation Policy will apply.

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12. Shipping Delays

We are not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, government actions, transportation disruptions, or other unforeseen circumstances.

If an order is significantly delayed, please contact us and we will make reasonable efforts to assist you.

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13. Contact Us

If you have questions about shipping, an order, or delivery, please contact us:

Hair & Scalp Clinic of Indianapolis Inc.

Website: www.hairandscalpindy.com

Email: info@hairandscalpindy.com

Address:
9135 N Meridian St. Suite C3
Indianapolis, IN 46260
United States

Effective Date: August 13, 2026

Last Updated: August 13, 2026

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