Refund Policy

Effective Date: August 13, 2026
Last Updated: August 13, 2026

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Hair & Scalp Clinic of Indianapolis Inc. (“Hair & Scalp Clinic,” “we,” “us,” or “our”) wants every customer to have a positive experience with our products and services.

This Refund & Cancellation Policy explains our policies regarding product purchases, appointment cancellations, deposits, and refunds made through www.hairandscalpindy.com.

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1. Product Sales — All Sales Final

Unless otherwise required by applicable law, all product sales are final.

We do not accept returns or provide refunds for products due to:

• Change of mind;

• Incorrect product selection;

• Failure to use the product;

• Failure to follow product instructions; or

• Personal preference or dissatisfaction that is not related to a defect or damage.

Because our products may be personal-care products, we do not accept opened, used, or otherwise altered products for return.

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2. Defective or Damaged Products

If you receive a product that is defective or arrives damaged, please contact us as soon as possible.

To request assistance, contact:

Email: info@hairandscalpindy.com

Please include:

• Your name;

• Order number;

• Description of the issue; and

• Photographs of the damaged or defective product and packaging, when applicable.

We may request additional information to evaluate the issue.

If we determine that a product is defective or was damaged before or during delivery, we may, at our discretion and as required by applicable law:

• Replace the product;

• Provide a refund; or

• Provide another appropriate resolution.

Any approved refund will generally be issued to the original payment method.

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3. Appointment Cancellations

We understand that plans can change.

Customers may cancel or reschedule an appointment at no charge when the cancellation or rescheduling request is made at least 24 hours before the scheduled appointment time.

If you cancel or reschedule an appointment less than 24 hours before the scheduled appointment, the appointment may be considered a late cancellation.

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4. Late Cancellations and No-Shows

If you cancel an appointment less than 24 hours before the scheduled appointment time, or fail to attend your scheduled appointment without notifying us, the appointment fee or deposit associated with the appointment may be forfeited.

Where an appointment requires a deposit or prepayment, the applicable deposit or appointment fee may be retained in accordance with this policy.

A new deposit or payment may be required before another appointment can be scheduled.

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5. Emergencies and Special Circumstances

We understand that unexpected circumstances can occur.

If an emergency or other unusual circumstance prevents you from attending an appointment or providing the required 24-hour notice, please contact us as soon as reasonably possible.

We may consider exceptions to the cancellation policy on a case-by-case basis. Any exception is at the discretion of Hair & Scalp Clinic of Indianapolis Inc. and does not create an obligation to make future exceptions.

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6. Appointment Fees and Deposits

Certain appointments or services may require a deposit, prepayment, or appointment fee.

When applicable, the amount and terms of the deposit or appointment fee will be disclosed during the booking process.

Unless otherwise stated or required by applicable law, deposits and appointment fees are subject to the cancellation policy described above.

If an appointment is properly cancelled at least 24 hours before the scheduled time, any refundable deposit will be handled according to the terms presented at the time of booking.

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7. Refund Processing

When a refund is approved, we will generally issue the refund to the original payment method.

The time required for the refund to appear in your account may depend on your bank, credit-card company, or payment provider.

We are not responsible for delays caused by a customer's financial institution or payment provider.

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8. Incorrect or Unauthorized Charges

If you believe you were charged incorrectly or that a transaction was unauthorized, please contact us promptly at:

Email: info@hairandscalpindy.com

We will review the transaction and work with you to resolve legitimate billing errors.

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9. No Refunds for Unused Appointments

Except where otherwise required by law or specifically approved by us, appointment fees or deposits are not refundable when a customer fails to attend an appointment or cancels less than 24 hours before the scheduled appointment.

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10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

When changes are made, we will update the “Last Updated” date at the top of this policy.

The updated policy will apply to purchases and appointments made after the effective date of the updated policy, unless otherwise required by law.

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11. Contact Us

If you have questions about this Refund & Cancellation Policy or need assistance with a product, purchase, or appointment, please contact us:

Hair & Scalp Clinic of Indianapolis Inc.

Website: www.hairandscalpindy.com

Email: info@hairandscalpindy.com

Phone: 317-414-5865

Address:
9135 N Meridian St. Suite C3
Indianapolis, IN 46260
United States

Effective Date: August 13, 2026

Last Updated: August 13, 2026